PENNInk Productions offers a broad skill set to support your technology infrastructure. With the monitoring services we offer, PENNInk Productions can maintain a constant watch over critical devices in your computing infrastructure, ensuring high availability and integrity. Our support will allow you to focus on your business, while PENNInk Productions focuses on your technology. PENNInk Productions believes proactive support limits unnecessary downtime and results in lower overall technology costs.

On-site support services

PENNInk Productions can support most systems remotely but anything that cannot be fixed remotely will require an on-site technician.

Remote Support Services

Provided PENNInk Productions has the proper access, permissions and systems setup, we can support most systems remotely.

Procurement Services

Whilst PENNInk Productions is not in the business of selling hardware or software, we do understand that some clients would feel more comfortable receiving assistance and guidance on which technology to purchase. We can help you to determine the correct solution, advise on where to purchase and even make the purchase on your behalf.

Monitoring Services

PENNInk Productions offers a monitoring service that includes 15 minutes of remote monitoring support per day. If a problem is found or more time is needed, we request your approval for remote or on-site support. The service includes checking the backup logs, event logs and the standard proactive support checklist.

Service Level Agreement and Monitoring

PENNInk Productions offers the option of a Service Level Agreement to allow access to specified service level response times. We also include automated monitoring services if monitoring services are purchased or a weekly on-site visit is scheduled.

Out-of-Hours On-Call Service

PENNInk Productions offers a selection of packages to cover being on-call and available for remote and onsite support outside regular working hours. Think of it as your insurance policy to protect your mission-critical IT infrastructure.

Contact us now to discuss your IT support needs