COVID-19: supporting our clients and partners

Keeping our community of clients and business partners healthy and safe while maintaining business continuity is our top priority. We want to do our part to help you stay connected and productive.

I want to share these IT best practices on COVID-19 preparedness as it’s great information and also a helpful resource to pass along to your own customers. It includes suggestions on mitigating risks to employees, as well as mitigating risks to IT tools, resources and capacity.

Many of you are probably working from home (WFH) and staying updated with the latest information from the NHS and WHO. We are firm believers that every cloud has a silver lining. The way we work may be transforming, but it’s also an opportunity for us to transform together.

Our previous experience in the corporate world has taught us to operate a resilient business, which we do ourselves and strive to emphasise to our clients and partners. Our primary job is to ensure that our customer websites in Care Plans are always up and protected, so that you can focus on running your business while we handle the technical stuff:

  • All websites are automatically monitored 24/7, as well as our dedicated server (if hosted there).
  • All websites are automatically backed up daily, in some cases multiple times daily (e.g. eCommerce sites), to multiple different offsite locations.
  • All websites are automatically secured from attack by firewall and intrusion detection systems.
  • All website software is updated constantly to ensure maximum operational readiness.
  • Our SEO team is WFH and able to continue to provide the same level of service as before.
  • All websites under development continue to be worked on as before with no anticipated interruption to project timelines.

In addition, as Google Cloud users ourselves, we felt it worth sharing some things that Google is doing to assist its own community:

  • Offering free access to advanced Hangouts Meet video-conferencing capabilities to all G Suite and G Suite for Education customers globally.
  • Continuing to scale infrastructure to support greater demand, ensuring streamlined, reliable access to services throughout this period.
  • Providing SOS Alerts in Google Search to connect people with the latest news and authoritative organisations, preventative tips from health authorities to help inform people on how to stay safe, and Search trends to track top queries and concerns about the virus.
  • Helping educators with dedicated distance learning tools and step-by-step tutorials for those affected by school closures.

We are all in this together and will continue to support you during this time.

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What I appreciated most was the level of engagement with me as a person and the way that has ultimately been reflected in the construction and design of my website.

Tamar Posner

Having tried two other web companies, my business has been with PENNInk for many years because I trust them and they make the most of my online presence, supporting and enabling growth. Thank you, PENNInk. You go above and beyond.

Kiran Grover

PENNInk Productions are everything you could want when updating or having a brand new website. They are experts and take the mystery out of getting your message across to your customers. Thank you.

Christine Black

I would like to thank you for your recent work you have done to my website. My website looks refreshed and finally it is responsive. I was happy with the price you have quoted and you stayed in touch with me during the whole redesign process. I will not hesitate to recommend you to all my clients and friends and I will definitely use your services again.

Michał Ziełinski

Lisa and her team are fabulously creative, great technicians, and, most importantly, take the time to listen to their clients' needs and wants to build the very best and effective websites. I would recommend them without hesitation.

Samantha Pilling

Many thanks for all your efforts. It seems like a long haul from when we were first hacked into and it is amazing how important websites have become. You are certainly in the right business!

Jeff Creak

PENNInk Productions made me a state-of-the-art website to be proud of. My website is my 'shop front' and I am getting more clients as a result.

They  listened to my needs and met them within my budget, they provided a high-quality service and level of expertise. I would not hesitate to recommend them.

Thank you, PENNInk, for all your hard work and your continued professionalism and business support.

Kiran Grover

Just looked at the site and Lisa you've done a brilliant, brilliant job! I feel this is a really 'grown up site' and if that sounds daft just put it down to me being so thrilled at what Lisa has produced!

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PENNInk Productions Ltd.

PENNInk Productions Ltd.
020 8144 7931
27A Maxwell Road
Northwood
Middlesex
HA6 2XY

Registered Company 04851085.
Registered in England and Wales.