Service Plans

TimeBlocks and Retainers

TimeBlocks and retainers are a discounted approach to purchasing bulk consulting time for use with any of the services we offer. If the need for our consulting services is ongoing, we recommend considering a Monthly Retainer approach for deeper discounts than with TimeBlocks.


TimeBlocks can be more efficient for ongoing projects and ad-hoc needs than project-based, fixed-fee engagements.

TimeBlocks are popular with our clients for 5 reasons:

  1. Deep Discounts
    You receive our best in exchange for your trust in our consulting work. For the largest blocks of time purchased, the savings approach 60% off standard rates.
  2. Priority Service
    Your position in our work queue receives top priority focus and new work can be scheduled in quickly.
  3. Flexibility
    You can use the TimeBlocks for anything you need, from simple website updates up to high level strategic advice.
  4. Long Expiry Date
    The discounted pricing on consulting time lasts up to 12 months to use any time you want on anything you want.
  5. Monthly Reports
    All TimeBlock hours are tracked, recorded, and reported each month. You see exactly how your investment is being utilised.

Consulting services offered

Including but not limited to:

  • Website review and recommendations
  • WordPress training
  • Strategy consulting
  • Print collateral design
  • Advertising design (print and online)
  • Creative direction and execution
  • Ecommerce optimisation
  • Lead magnet creation
  • Email campaigns
  • Strategic brand development
  • Website design and development
  • WordPress maintenance, plugin updates
  • Website security hardening
  • Information architecture
  • Website speed optimisation
  • Advanced SEO and web analytics
  • PPC campaign management
  • Content strategy and creation
  • Miscellaneous website fixes and updates
  • Stock photography sourcing
  • Social media strategy and branding

TimeBlock Rates

30 hours

Discounted to £37/hour.

Your cost = £1100.

20 hours

Discounted to £40/hour.

Your cost = £800.

10 hours

Discounted to £45/hour.

Your cost = £450.

Note: TimeBlock and retainer rates are discounted from regular base rate of £60/hour.

Terms & Conditions

30-minute blocks

All tasks are performed and reported on in 30-minute blocks. We reserve the right to assess individual tasks longer than 30 minutes in duration on a case by case basis.


All TimeBlock hours are tracked, recorded, and reported each month.

Priority Service

All work is booked in to our work queue, so we do need all relevant content, files and detailed requirements in advance so that we’re ready to begin when you need the work executed. For larger needs over 5 hours of time, the project timeline will be dependent upon our availability on a case by case basis.

Long Expiry

You have twelve (12) months from the start of a TimeBlock to use the hours. There will be no refunds for unused hours. We update you every month with number of hours left so you’ll always know what’s left to use.


All TimeBlocks are paid in full prior to initiating usage.

Additional Hours

Near the end of a TimeBlock, if a project in progress exceeds the TimeBlock's hours, the Client may renew and start a new Time Block, or pay the same Time Block rate for up to 5 additional hours of time. If Additional Hours are estimated to be more than 5 hours, then a new TimeBlock will be recommended, as standard rates will apply to time needed beyond those 5 hours.

Emergency work

Emergency work or rush jobs attract a 50% loading fee so we're able to allocate additional resources to start within a 24 hour window.

Note: TimeBlocks do not include non-service fees such as software licences, plugins and printing. Expenses for materials (i.e. stock photos or printing) are additional to TimeBlock hours and will be invoiced separately, with your prior approval.

Monthly Retainer

If your need is ongoing, we recommend different approach of using a monthly retainer to allocated dedicated resource to you on an ongoing basis.

We offer deeper discounted rates for retainers and a minimum 3-month commitment of time is required. Hours are tracked, recorded, and reported the same as TimeBlocks.

Please contact us if you have any questions or concerns, or would like to discuss a Monthly Retainer.


What I appreciated most was the level of engagement with me as a person and the way that has ultimately been reflected in the construction and design of my website.

Tamar Posner

Having tried two other web companies, my business has been with PENNInk for many years because I trust them and they make the most of my online presence, supporting and enabling growth. Thank you, PENNInk. You go above and beyond.

Kiran Grover

PENNInk Productions are everything you could want when updating or having a brand new website. They are experts and take the mystery out of getting your message across to your customers. Thank you.

Christine Black

I would like to thank you for your recent work you have done to my website. My website looks refreshed and finally it is responsive. I was happy with the price you have quoted and you stayed in touch with me during the whole redesign process. I will not hesitate to recommend you to all my clients and friends and I will definitely use your services again.

Michał Ziełinski

Lisa and her team are fabulously creative, great technicians, and, most importantly, take the time to listen to their clients' needs and wants to build the very best and effective websites. I would recommend them without hesitation.

Samantha Pilling

Many thanks for all your efforts. It seems like a long haul from when we were first hacked into and it is amazing how important websites have become. You are certainly in the right business!

Jeff Creak

PENNInk Productions made me a state-of-the-art website to be proud of. My website is my 'shop front' and I am getting more clients as a result.

They  listened to my needs and met them within my budget, they provided a high-quality service and level of expertise. I would not hesitate to recommend them.

Thank you, PENNInk, for all your hard work and your continued professionalism and business support.

Kiran Grover

Just looked at the site and Lisa you've done a brilliant, brilliant job! I feel this is a really 'grown up site' and if that sounds daft just put it down to me being so thrilled at what Lisa has produced!

Marilyn Messik

The idea of someone reassessing the way you present yourself to the world is priceless.

Ruti Halvani

STUNNInk Success!

Sharon Schamroth

...input, constructive criticism and ability to be imaginative and creative in a professionally meaningful and informative way have helped me to produce many successful marketing campaigns.

G. Rutledge

...planned, produced, implemented and managed teams in the successful deployment of more than 60 websites.

M. Atcheson

...careful attention to detail and to be ever mindful of deadlines and schedules, all while displaying good customer relations skills.

M. Brandon


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PENNInk Productions Ltd.

PENNInk Productions Ltd.
020 8144 7931
27A Maxwell Road

Registered Company 04851085.
Registered in England and Wales.