Care Plans

We offer more than website maintenance.

We provide the tools and knowledge for growth.

No contract. Cancel anytime.

Your website is critical to your business

You have a website that is crucial to your business. It generates leads, customers and revenue (or at least it should). It's a channel through which customers, suppliers, potential new staff and partners will find you and engage with you.

It is fundamental to the success of your business and you want peace of mind that it will be available for your audience 24/7 without interruption, and that it will continue to support ongoing business growth.

All software is vulnerable

Software needs updating to stay secure and take advantage of technology advances. The unfortunate truth is that all software is vulnerable, including the software that powers your website. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses every day.

Take advantage of new strategies

Your competitors are innovating (or maybe leading the way) with new websites and online strategies. The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack.

Do it yourself?

Keeping your website up to date, backed up, secure, and bringing in new leads can be time-consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology and strategies continue to evolve and it's a full-time job to keep abreast of all the trends and developments.

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Did you launch it and leave it?

Have you been left out in the cold after your website was launched?

What our clients say

Adam Ginder

Adam Ginder

M K Ginder & Sons

Our website care plan allows us to have peace of mind that our online presence is continually monitored. The plan means that we can make small changes on a monthly basis, without needing to organise for new designs to be created. Knowing that our website is regularly updated, monitored and secure gives us the reassurance that our customers will always be able to find us on the Internet.

Dawn Ayres

Bushey Hall Garage

It’s not enough to have a website these days. It has to be good, effective and more importantly protected! My company uses PENNInk Productions – and with great success. They not only put together our website, I get a monthly care plan too. This covers everything from updates, to backups, uptime monitoring, those all-important analytics, security and performance. If you have a website, get it supported. Call Ed and Lisa at PENNInk Productions – the team for your website performance and peace of mind.

Dawn Ayres
Holger Garden

Holger Garden

Mercury Communication & Strategy

The Care Plan by PENNInk Productions for my website instils confidence because I can see, in real time, when interventions are made to keep my site updated and virus-free. I receive emails to notify me when updates are made behind the scenes, and I receive monthly reports of activity to summarise exactly what was done and why. This regular contact is both useful and non-intrusive. It's great to see that I'm getting exactly what I was promised. My Care Plan contract follows the period during which Ed, Lisa and the team re-designed my website to make it much more intuitive and engaging, and to add more calls to action. I needed the help of people who know what they're doing when it comes to websites, and PENNInk Productions was the right team to ask.

What our Care Plans include

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Support time

Your time is precious and should be spent interacting with your customers and growing your business, not logging in and updating your website. Included support time can be used for things such as bug fixes, performance improvements, content updates, design updates - all those small tasks that keep a website ticking over and stop it from stagnating.

Software & Security Maintenance

Each month we perform our maintenance service checklist to keep your website secure and running smoothly. This includes software updates, security scans, and website performance optimisation. All of this is detailed within a monthly email report.

PageBuilder: create amazing pages

Attractive web pages are essential to help you convert your website traffic into leads and those leads into customers.

Most content management systems (such as WordPress) allow you to change simple text and images within your content, but lack the ability to easily add rich content that captures attention and engages with visitors. Our PageBuilder makes creating beautiful landing pages and complex layouts easy, all within a visual drag and drop interface.

It's fast loading, mobile optimised and includes page templates, so you can insert content such as sign up forms, call to action buttons, image galleries - even entire web page layouts - in minutes. PageBuilder makes it faster for you to build your own pages and faster for our team to build them for you, saving you both time and money.

PageBuilder templates
Search Engine Optimisation

Consulting & Training

1:1 Consulting: Strategic sessions with us to get hands-on with your website growth strategy. We review website performance, talk about your business goals and lay out the path to help you use your website to achieve them.

Professional Training Videos: Unlimited access to step-by-step video tutorials on managing your content, ecommerce site and website SEO, built right into your WordPress Dashboard.

Monthly Newsletter: Our monthly newsletter includes targeted articles specific to website growth and digital marketing.

Webinars: Coming soon! Live video workshops where we explore topics such as email marketing, search engine optimisation, blogging, lead capture, website security, and much more.

We offer more than website maintenance.

We provide the tools and knowledge for growth.

No contract. Cancel anytime.

Standard

£80 per month
  • Best for standard business websites updated monthly
  • Hosting on our dedicated server
  • Software updates
  • Daily off-site cloud backups
  • Enterprise grade security
    Includes software firewall, bad bot blocking, file and database security, comment and form spam protection.
  • 24/7 uptime monitoring
  • Video tutorials
    Easy to follow videos for you to manage website content yourself.
  • 30 minutes support*
    (no rollover)
    * excess billed at full rate
  • Detailed monthly report
  • PageBuilder
    Create amazing web pages with an easy to use, drag & drop PageBuilder.
  • Performance optimisation
  • Consulting call
  • Additional support: £60/hour
  • Sign-up fee: £80

Premium

£150 per month
  • Best for ecommerce & high traffic sites updated weekly
  • Hosting on our dedicated server
  • Software updates
  • Daily off-site cloud backups
  • Enterprise grade security
    Includes software firewall, bad bot blocking, file and database security, comment and form spam protection.
  • 24/7 uptime monitoring
  • Video tutorials
    Easy to follow videos for you to manage website content yourself.
  • 1 hour support*
    (no rollover)
    * excess billed at reduced rate
  • Detailed monthly report
  • PageBuilder
    Create amazing web pages with an easy to use, drag & drop PageBuilder.
  • Performance optimisation
  • Consulting call
  • Additional support: £55/hour
  • Sign-up fee: £100

Elite

£300 per month
  • Best for actively growing websites updated weekly
  • Hosting on our dedicated server
  • Software updates
  • Daily off-site cloud backups
  • Enterprise grade security
    Includes software firewall, bad bot blocking, file and database security, comment and form spam protection.
  • 24/7 uptime monitoring
  • Video tutorials
    Easy to follow videos for you to manage website content yourself.
  • 2 hours support*
    (rolls over up to 1 year)
    * excess billed at reduced rate
  • Detailed monthly report
  • PageBuilder
    Create amazing web pages with an easy to use, drag & drop PageBuilder.
  • Performance optimisation
  • Consulting call
  • Additional support: £55/hour
  • Sign-up fee: £200

In addition, we have a Sitemaker Care Plan available only for Sitemaker websites.

TimeBlocks & Retainers

Dedicated Design & Development Support

TimeBlocks are a discounted approach to purchasing bulk consulting time for use with any of the services we offer and bundling the time with your plan each month.

TimeBlocks are popular with our clients for 5 reasons:

  1. Deep discounts
  2. Priority service
  3. Flexibility
  4. Long expiry date
  5. Time usage reports
timeblock

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Website Tune-Up

£350 one-time payment

Our Website Tune-Up is just like a service for your car. Each year we take our car to a mechanic and have the oil changed, the tyres checked, the light bulbs tested etc. Just like a car, if you don’t maintain your WordPress site on a regular basis, things can get a bit loose and might stop working as they did when you first got it.

Our Website Tune-Up includes:

  • Complete security scan to keep your visitors safe
  • Full website backup to save a copy of your valuable website data
  • Speed optimisation to improve website load time for your visitors
  • Website software upgrades for better security and latest WordPress features
  • Broken link scan and fixing for better SEO
  • Detailed website review and recommendations report

2 hours of support, design & development time is included to help fix any issues and implement key recommendations.

Frequently asked questions

Apply for a Care Plan

If your site wasn't built by us, we will first perform a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the website update and monitoring tasks and take a full backup. Most importantly, we'll make a list of issues to fix and recommendations for improvement to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation carries a fixed, one-time fee of £250.

Care Plan Application

If your site wasn't built by us, we will first perform a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the website update and monitoring tasks and take a full backup. Most importantly, we'll make a list of issues to fix and recommendations for improvement to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation carries a fixed, one-time fee of £250.
  • Please tell us a little about your business and what you are trying to achieve so we can see if we are a good fit.
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